SERVICE: KNOWLEDGE BASE & PRODUCT DOCS
Are your users guessing their way through your product?
We build the knowledge base and product docs that show people exactly how to use what you built — in writing, on video, or both.
Sound familiar?
Inbox full of "how do I" emails
Users try it once, then give up
Docs live in five different places
No time to write docs yourself
What we build
Written knowledge base docs
Video walkthroughs
"How-to" guides for real tasks
Onboarding-ready structure
Questions before you book a call?
The things people usually ask us first.
How long does a documentation project usually take?
Most projects run 3 to 6 weeks, depending on how much needs documenting and how deep your product goes. We'll give you a real timeline after our first call, not a guess.
Do I need existing docs to get started?
Nope. Some teams have nothing written down at all — that's actually pretty common. We start by learning your product directly, not by cleaning up what already exists.
What if my product changes while you're working on it?
It happens, and it's fine. We build our process around your release cycle, not the other way around, so updates get folded in instead of blowing up the timeline.
Is this a one-time project, or do you stick around?
Both are options. Some teams just need a solid knowledge base built once; others keep us on for ongoing updates as the product grows. We'll figure out which makes sense for you.
Do you need access to our product to write documentation?
Yes — we can't document what we can't use. We'll ask for a test account or sandbox access so we can actually click through the product the way your customers do.