SERVICE: ONBOARDING DOCUMENTATION
Do new customers set things up, then never come back?
We build onboarding docs that walk new users through each feature — what it does, why it matters, and what to do next.
Sound familiar?
Customers set it up, then go quiet
Support answers the same "why" questions
Onboarding is a checklist, not a story
New features launch, nobody explains them
Every onboarding doc follows the same pattern
Questions before you book a call?
The things people usually ask us first.
How is this different from your product documentation service?
Onboarding docs focus on getting new customers to value fast, feature by feature. Product documentation is more of a full reference library people search when they're stuck later on. A lot of teams use both — they just solve different jobs.
Do you need our whole product roadmap to build these?
Not the whole roadmap — just access to whichever feature you want documented, so we can actually use it before writing about it.
Can you follow the exact 3-part format we already use?
Yes. We can build within a format you already have, like a "what/why, video, what's next" pattern, or help design one from scratch if you don't have one yet.
How many features can you cover in one project?
Depends on scope. We'll map out your priority features together during the huddle stage before quoting anything, so you're not paying for docs on features that don't need them yet.
Do you write the video scripts too?
Yes — we handle the script and structure. You (or your team) can record it, or we can help produce it, depending on what you need.