PROJECT SUMMARY
How we united Waibel’s construction project and maintenance service teams
When we deployed our field service software, all of Waibel’s construction projects and their service work were brought under one system, giving them complete visibility into all the work they were doing.
Company Summary
Waibel Energy Systems is a mechanical HVAC services company from Dayton, Ohio, and has over 200 contracts, 200 projects, and over 250 open calls at any given time. They have been providing HVAC installations and repair services for over 50 years.
INDUSTRY
Commercial HVAC
LOCATION
Ohio
TECHNICIANS
120+
CONTRACTS
200+
FIELD SERVICE NEED
A collaborative system to grow
“We perform services on existing equipment as well as construction project work, and those two worlds were written separately and handled separately in the previous system. If you weren’t talking to the right person you wouldn’t be able to get the information you were looking for. When we do our construction projects, those didn’t play nice with our services organization and we have technicians that go back and forth between those organizations.”
– Mike Cooper, Director of Information Technology for Waibel
SOLUTION
Unifying their service operations under one solution
We deployed our field service software and combined Waibel’s project installation side of the business with their service side. Now the two sides are sharing information, and technicians can get information on both sides of the business from one source. Everything from revenue to technician utilization is unified, allowing Waibel to reduce communication problems between both sides of the business and schedule their technicians as one unit, rather than being separated by specific sides of the business.
Scheduling Work Orders
Whether it's a contract or project, all work orders can be scheduled in one area.
Onion
The onion also known as the bulb onion or common onion, is a vegetable that is the most widely cultivated species of the genus Allium.
Boosts Immunity
Detoxifies Body
Garlic
Garlic is a plant in the Allium (onion) family. It is closely related to onions, shallots and leeks.
Reduces Weight
Treats Coughs
Bananas
Bananas are high in potassium and contain good levels of protein and dietary fiber.
Reduces Stress
Improves Digestion
“Internally it has smoothed out our operation. It allows us to work in a more unified manner. It allows us to report on the information around our operation more consistently and more reliably than we were able to do before.”
– Mike Cooper
FIELD SERVICE SOFTWARE
How our field service software can scale your business
Fieldpoint’s flexible field service software provides a platform to scale from. As you grow your business, having all your service work in one place increases communication between the office and field, and gives you one place for all your service information.
LET’S BUILD TOGETHER
Want to see how companies like Waibel are scaling their field service business?